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FAQ |
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| 1. |
Why can I not pay on Ebuychina.com by credit card ? |
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Unlike other sites, which only allow you to courier your order to the destination, Ebuchina takes the effort to provide you with transport options, such as :
sea transport(which is cheapest but requires longer to reach you),
Air Cargo or
Courier(Most expensive means of delivery but quickest to reach you).
Only after you’ve chosen the transport option that best suits you, can we finalise the costs involved. Therefore, immediate payment and checkout at our website is not possible.
We ARE working on allowing you to return to the website once your transport method has been finalized and to allow you to pay the entire amount by card thereafter. Please check in at the site after a few days
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| 2. |
Why are the transport costs on my order so high ? |
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As with any bulk volume business, even transport providers work on the premise “More volume, cheaper the price”
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| 3. |
What items are included in the cost of transportation for my order ? |
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Every shipment must go through Chinese customs and export regulatory authorities. The cost for this processing is US$80 per shipment(approx)
Besides this, applicable freights to your location are emailed to you.
The cost of transportation DOES NOT include customs or excise duties or any other charges levied in the country of destination. These shall be collected by customs authorities in your country(you may hire a broker to help you sort this out) or courier companies upon delivery.
Also, in case you have chosen options besides courier(which deliver to your door) delivery shall be upto the sea port(in case of sea shipments) and air port(in case of air cargo shipments) mentioned in our email to you. Carriage from there till your final destination shall have to be arranged by you.
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| 4. |
How are transport costs calculated ? |
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For sea shipments, the cost is calculated per Cubic Metre Volume.
For Air Cargoes and Couriers, cost is calculated a) By weight of package b) By Volume Weight – whichever is higher.
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| 5. |
What is volume weight ? |
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Courier companies and air cargo carriers calculate the volume of packages and divide it by a certain factor. This factor is different for every courier company and air cargo carrier.
They do this to ensure that packages they are carrying do not occupy a disproportionate space to the weight, on their transport vehicles. If they do, then the couriers and air cargo carriers wish to be compensated accordingly.
E.g – If one were to send a kilogram of sponge through air cargo, the one kilo of sponge may occupy space equivalent to 100s of kilos of metal.
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| 6. |
How do I go about reducing the cost of transportation on my package ? |
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We cannot help reduce the minimum transportation costs for a package. However, you CAN reduce the cost of transportation per dollar you spend.
There are several suggestions for the same :
a. Please remember that every shipment requires export documentation which costs US$80(approx). Try and maximize the use of this US$80 as this is a fixed cost.
Whether you purchase US$30 worth of goods from us or US$3000, US$80 is the charge levied for export documentation. *
As such, if you were to purchase US$50 worth of products from us you may find that the cost of export documentation(US$80) is 160% of the cost of your products.
However, if you were to purchase US$250 worth of products from us, at US$80 per shipment, the cost of export documentation is 32% of the cost of your products.
b. For sea shipments, minimum freight cost is for One cubic metre i.e if the sea freight from us to XYZ destination is US$20 per CuMetre, and your package is only 0.20 Cubic metres in volume, the freight cost is still US$20.
Therefore, we recommend that you try and purchase at least one cubic metre of products.
The cubic metre volume per carton of every product is displayed in the details of the product on our site.
*There are certain exceptions to this, most prominently(but not only) when products which require health regulatory authorities approval prior to exports, are purchased alongwith products that do not require the same or more than one product category(as per export regulations) are combined in one order.
c. For couriers and air cargo shipments, if products you are purchasing are light or odd shaped, or bulky thereby increasing the volume weight relative to the actual weight, suggest you purchase heavier products as well to combine in one shipment. By doing this, the total volume weight of the package may be less than the total actual weight.
However, if you are purchasing an item which is high on volume weight but is also an inherently expensive article, you may be better off leaving well alone.
Please drop us a line and we will be happy to help you figure out how you can maximize the value you receive per dollar you spend. sales@ebuychina.com
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| More Services |
Primarily, Xcel (Hong Kong) Limited, has been engaged in the trading and export full container loads of : apparel, confectionery, electricals, electronics, houseware, kitchenware and sundries.
However, in a fast changing world, different clients have different needs. We offer our clientele different services to suit their specific needs.
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| Contact Us |
Xcel (Hong Kong ) Limited
15B, B Block, Tian Li Plaza,
No. 139 Wushan Rd, Tian He District,
Guangzhou, Peoples Rep of China
Tel : +86 20 8756 3226
Fax : +86 20 8756 3219
Email : manager@ebuychina.com |
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